Returns

1. Returned merchandise: (a) All claims for shortage, damage, shipment error, incompatibility, or incorrectly ordered merchandise must be made within ten (10) calendar days after the invoice date. An RMA (Return Merchandise Authorization) must be issued within the ten (10) calendar days. All other claims will be considered if made within thirty (30) calendar days from the date of the invoice due to the "time value" of the merchandise. We reserve the option to accept or reject non-defective returns.

(b) All returns are subject to no less than a fifteen percent (15%) restocking fee or current market value at VPC Computers, Inc. (hereby referred to as the Seller's) discretion. Our liability shall be limited to the invoiced value of the merchandise or its replacement.

(c) Returns will not be accepted without prior authorization and must be accompanied by a copy of the invoice. Buyer must return merchandise to seller within ten (10) calendar days after the RMA is issued. If the merchandise is not returned within the authorized time period, the RMA will be canceled. Products must be packed securely and be returned to the Seller undamaged, and must include original packaging, manuals, warranty cards, and all other accessories, with Buyer being solely responsible for paying all return freight costs.

(d) Merchandise is subject to testing before replacements will be issued. We reserve the right to return to the Buyer any non-defective merchandise or any merchandise that does not match the invoice.

(e) We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.

(f) We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with repaired, used, or reconditioned parts.

(g) All credits will be held for a maximum of one hundred eighty (180) days. After one hundred eighty (180) days all credits will be considered canceled.

E-mail | info@vpccomputers.com